Step 1. In-Home Assessment
Upon the initial phone call, The Crystal Care Companies schedulers will make an appointment at the potential client's home with our RN or Social Worker to assess the case.

Step 2. Assessment
The client's health and ADLs ( activities of daily living) are reviewed to determine the appropriate care plan. If the client's needs require a nursing home, we will make the appropriate referral. In most instances, we proceed to developing a care plan for future service.

Step 3. Plan of Care and Signing the Agreement
A written care plan is developed that outlines specific services appropriate for the new client, complete with specific instructions. The plan is reviewed with legal guardians or other responsible family members and service agreements are signed for immediate or future service.

Step 4. Caregiver Selection and Orientation
The Crystal Care Companies schedulers will match a caregiver to a client based on skills needed for care, personality and availability. Caregivers are oriented to the client with detailed explanations of special needs and requirements.

Step 5. Monitoring and Review
Schedulers call caregivers and clients to monitor care, client condition and provide additional assistance. Regular visits are made to client's homes to assess the client, review the care plan and update as needed and supervise the caregiver. Caregivers perform daily documentation of client's care and special needs and relay special circumstances to the The Crystal Care Companies schedulers for discussion with families and guardians.